Cancellation & refund policy.
Effective 11 August 2026. This policy applies to exhibition passes, packs and annual plans purchased directly from ExpoCollect. It does not reduce any non-waivable right available under Indian law.
Our voluntary 14-day unused-exhibition refund
You may request a refund within 14 calendar days of purchase only if no event credit has been consumed, no exhibition lead has been captured, and the system has not been used for an exhibition as defined below. This is a voluntary commercial promise and is separate from any statutory remedy.
An account is considered used for an exhibition if, before the request, any user has activated or operated an event; shared or used a visitor QR; created, imported, captured or synced a lead; uploaded a business card or lead attachment; generated an export, archive or report; or used the capture workflow with an assigned team member. Merely signing in, configuring company branding, inviting internal evaluators, or reviewing settings does not by itself disqualify the request.
How to request it
Use Contact Us → Billing or refund within the 14-day period. Include the registered email, exhibitor name, payment ID or bank-transfer reference, payment date and reason. Never include card numbers, CVV, banking passwords or OTPs. We may verify payment, identity and product-usage audit records before approval.
Other eligible refunds
We will also investigate verified duplicate charges, an incorrect amount charged by us, payment collected after an effective cancellation, or another refund required by applicable law. A service outage does not automatically create a full refund, but we may provide a fair credit or proportionate remedy depending on severity and duration.
Non-refundable situations
Unless required by law, refunds are not available after a credit is consumed or a lead is captured, after the 14-day window, for renewal periods already started, or where access was suspended for fraud, unlawful use or material breach. A partially used 3-Exhibition Pack is not fully refundable. App-store purchases, if introduced, remain subject to the relevant store’s refund process.
Cancellation
Single Exhibition and 3-Exhibition Pack purchases do not renew. You may cancel Annual Team recurring billing from the authorised billing screen; cancellation normally takes effect at the end of the paid period. Deleting the app, not using the service, or removing a payment method does not cancel an annual subscription.
Refund method and timing
Approved online-payment refunds are returned to the original payment method; approved bank-transfer refunds are returned to a verified account belonging to the customer. We aim to initiate an approved refund within seven business days. Razorpay and banking networks may require additional processing time, which is outside our control. We never request an OTP to issue a refund.
Contact
All refund and payment-reference submissions must use the secure Contact Us form so the request receives a tracking reference and appears in the platform admin queue.